Return and Exchange

At herbal-pure.com, we aim to ensure your satisfaction with every purchase. Please review our policy carefully to understand the terms of returns and exchanges:

Eligibility for Exchange or Return
- If you receive a damaged or incorrect item, you are eligible for an exchange or return within 48 hours of delivery. After this period, no claims will be accepted.
- To qualify, please provide solid proof by recording a video as you open the parcel. This helps verify any issues with the received items.
Conditions for Exchange and Return
- Exchanges and returns will only be processed if the parcel’s condition is verified and matches the claim.
- Ensure the item is in its original packaging and unused for a successful exchange or return.
Process
- Contact us via our support channels with your proof video and details of your concern.
- Upon verification, we will guide you on the next steps to complete the exchange or return.