Refund Policy

At herbal-pure.com, we strive to provide you with the best quality products and customer satisfaction. However, if a refund is required, please review the following terms:

Eligibility for Refund
- Refunds are issued only if the item is damaged, incorrect, or significantly different from the description.
- Requests for refunds must be made within 48 hours of delivery by providing proof, such as a video recorded while opening the parcel.
Refund Process
- To initiate a refund, please contact us at herbalpureofficial@gmail.com with your order details and proof of the issue.
- After reviewing the request, we will notify you of the approval or rejection of the refund.
Processing Time
- Once approved, refunds will be processed within 7-10 business days to the original payment method. Please allow additional time for bank processing.